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Business Systems Analyst

Company: City of Santa Maria Human Resources Division
Location: Santa Maria
Posted on: November 5, 2019

Job Description:

SALARY RANGE$3,299.83 - $4,010.97 BiweeklyDEFINITION:Performs complex professional work involving systems analysis, high-level design, project management, and implementation of application systems to meet the needs of City's business processes. Manages the specification, selection, development and implementation of new Information Technology (IT) systems. Serves as project leader for assigned systems and processes and performs analysis for new projects and for changes to existing systems. Serves as liaison between user departments and IT or vendors of software packages. Provides training to end-users on use of assigned systems. Work is performed under the direction and day-to-day supervision of the Manager.DUTIES AND RESPONSIBILITIES:The following duties are typical of this classification and are intended only to describe the various types of work that may be performed, the level of technical complexity of the assignment(s), and are not intended to be an all-inclusive list of duties. -The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification, or is similar or closely related to another duty statement to address business needs and changing business practices.Analyzes and documents assigned user business processes and/or applications, and evaluates various alternatives for designing or enhancing automated solutions to meet business needs, including new business rules, procedures or usage of data and information to meet departmental goals. Prepares and updates business process modeling, system, operation and user- level documentation for assigned processes and applications. Assists in preparing project plans, schedules, task lists, including project milestones and review points. Reports project progress, issues and need for changes. Prepares development specifications, program, unit and user acceptance testing criteria for system changes and upgrades; oversees testing of all program changes. Plans and coordinates implementation of new systems, and the integration of changes into the processes of an existing system, using IT project planning and change management standards. Serves as project functional lead, coordinator or manager, over assigned systems and projects, depending upon the nature of the system and department. Conducts analysis, high-level design, and testing for system upgrades and enhancements for vendor or in-house systems. Provides orientation, training, and documentation on new or enhanced application functions to departmental contacts and/or end-users. Establishes expected outcomes and oversees testing of all application system changes. Evaluates work of assigned testing staff for conformity with established testing procedures. Provides facilitation and coordination for departmental and cross-departmental planning and procedure teams to include Information Technology and other departments as specified by assigned applications. Works with end-users in troubleshooting issues and finding resolutions. Keeps abreast of modern analysis and application system troubleshooting methods and software through workshops, seminars, trade journals and self-study. Works with other IT staff in solving application system functional issues. Consistently demonstrates ability to respond to changing situations in a flexible manner in order to meet current needs, and reprioritize work as necessary.MINIMUM QUALIFICATIONS:Education: - - - - - - - - - - - - - - - -Bachelor's degree from an accredited college or university with major course work in business process analysis and application system process and functional design.Experience: - - - - - - - - - - - - - -Three or more years' experience that demonstrates the ability to perform the work described.OR any combination of education, training and/or work experience to demonstrate knowledge, skills, and abilities to meet the above minimum requirements.Knowledge of: - - - - - - - - -Skilled in organizational and process analysis. Knowledge of current techniques used in systems analysis and design; business process analysis. Demonstrated ability to logically and systematically approach complex project problems and provide alternative solutions. Ability to prioritize and perform work effectively with minimum direction in a complex, diverse, high-pressure environment with rapidly changing priorities. Knowledge of project management principles and practices. Ability to assist or lead in a project management capacity. Adept at conducting research to systematically analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical courses of action using innovation, creativity, good judgment and strategic thinking when preparing vendor computer applications for implementation and provide required documentation. Principles and practices of exemplary customer service.Ability to: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Ability to relate to communication styles of team members and project team members who come from a broad spectrum of disciplines. Ability to conform to shifting priorities, demands, and timelines. Ability to learn, understand and apply new technologies. Ability to work independently and in a self-motivated fashion. Ability to communicate both orally and in writing ideas, concepts, recommendations, technical and complex information clearly and concisely in a timely manner, at a level consistent with the audience. Ability to work well with end-users and other employees in a team""based environment with minimal supervision. Ability to communicate effectively in both oral and written form; establish and maintain effective working relationships; take a proactive approach to problem solving. Learn the organization, procedures, and operating details of the City department to which assigned. Collaborate with a variety of diverse interest groups in reaching a consensus for the betterment of the community. Attend work, as scheduled, on a regular basis, to effectively perform the position's required duties and responsibilities, and ability to stay after hours as needed in order to attend meetings and complete assignments. Ability to demonstrate an awareness and appreciation of the cultural diversity of the community. Practice and exemplify the City of Santa Maria's Mission Statement.License: - - - - - - - - - - - - - - - - - - - -Possession of a valid and appropriate California Driver License. -Must have and maintain a satisfactory driving record and be insurable to operate City vehicles.TOOLS AND EQUIPMENT USED:Computer workstations, laptops, printers, mobile devices, phones, other computer peripheral and telecommunications equipment; servers and network devices; Microsoft software and various application software; small hand tools; calculator; telephone; copy machine; and fax machine.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. -The employee is occasionally required to walk.The employee must occasionally lift and/or move up to 50 pounds. -Specific vision abilities required by this job include close vision and the ability to adjust focus.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employee may occasionally be exposed to outside environmental conditions. Noise levels may be moderate.

Keywords: City of Santa Maria Human Resources Division, Santa Maria , Business Systems Analyst, Professions , Santa Maria, California

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