Technical Support Analyst
Location: Santa Maria
Posted on: September 15, 2018
CalPortland - "EXPECT MORE--- WE DELIVER!"This is us---- Best-in-Class, industry leader with a rich 126-year history- Largest building materials contributor to some of the West's biggest construction projects including:--- Los Angeles International Airport--- The new Rams Stadium--- Staples Center--- Wilshire Grand Center- Recipient of numerous awards for environmental sustainability and energy conservation- "Family" based company culture with a focus on safety- Competitive compensation and excellent benefitsJob Summary:The Technical Support Analyst is the point person for IT support in a specific CalPortland region. This position is home based in the Central Coast Construction Division, headquartered in Santa Maria, CA. However, the position also supports CalPortland's Mojave Cement Plant and Stockton Cement Terminal. This analyst acts as a liaison between business operations and IT and is responsible to ensure high quality, timely and effective IT support of that region. This person performs these responsibilities in conjunction with the IT organization and in compliance with CalPortland IT standard practices and technologies. Key technologies supported by this role include: end-user computers, printers and peripherals, application servers, UPS systems, network/telecommunications equipment, video systems, ready mix batch panels, asphalt plants, wireless devices, time clock systems, fuel systems, mobile devices, and truck tracking systems.Duties:This employee works closely with regional and corporate office and plant users/management to identify, prioritize and perform IT support-related tasks. Primary activities include advice and decision-making regarding selecting, purchasing and deploying equipment, troubleshooting technology issues, implementing new solutions, maintaining equipment, and understanding business requirements for potential IT projects.Key responsibilities include:--- Support PC, printer (peripheral), network (LAN/WAN), telephony and ancillary plant systems using CalPortland Service Request and Change Control processes--- Engage in activities for project planning, monitoring and execution--- Document environment, create diagrams, processes and procedures--- Upgrade and install new hardware and software including (but not limited to) servers, PCs, printers, networking equipment, and mobile devices for both corporate users and production plants.--- Facilitate IT-related work with vendors at regional sites--- Rapidly assimilate and apply technical knowledge to maximize computer operations that support business processes#GS
Keywords: CalPortland, Santa Maria , Technical Support Analyst, Professions , Santa Maria, California
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