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Help Desk Analyst II

Company: MODIS
Location: Santa Maria
Posted on: January 6, 2022

Job Description:

Perform basic first-line troubleshooting and support to end-users or assign / escalate for resolution. This includes troubleshooting and resolving issues regarding LAN issues, application issues, server, devices, desktop issues, proprietary applications, mobile devices, and PC support in a Windows environment.

This position is responsible for the management and maintenance of purchasing, inventory as well as hardware/software inventory for the department and working with application support technicians to create user manuals. Work with multiple departments and be highly collaborative internally to provide exceptional customer service with a sense of urgency working closely with others to coordinate support.


  • Provide first and second tier technical support of information technology systems, production, office staff and visitors; Install, maintain and troubleshoot workstations, printers, desktop software and other systems.
  • Build, deploy and support PCs running Windows 7 and business software applications for end users
  • Rollout and manage software updates including, but not limited to, Catia, Autodesk, Windows updates, Java and Flash
  • Log all IT issues and resolutions including the creation and maintenance of clear, readable and accurate technical documentation
  • Train and mentor end users on the proper usage of company computers, internet, intranet and other resources.
  • Help maintain procedural documentation and training materials that illustrate to end-users the basic operation of systems and how to avoid virus infections or security issues
  • Sizing and ordering computers for various uses
  • Management of IT stockroom
  • Track, support and license usage
  • Testing and research technology to ensure the effective implementation and function of new technologies within the current and future IT infrastructure.

    Experience: 2-4 years

  • Expands skills in own work area within an analytical/scientific method or operational process
  • Applies experience and skills to complete assigned work within own area of expertise
  • Works within standard operating procedures and/or scientific methods
  • Works with a moderate degree of supervision

    Other Skills:

  • Experience providing helpdesk and desktop support for laptops and PC's in an enterprise environment
  • Ability to provide timely resolution for all end-user requests and root cause analysis for issues
  • General education in computer systems or related certifications or training
  • Proficient in the use of required operating systems, programs and backup programs/devices.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

Keywords: MODIS, Santa Maria , Help Desk Analyst II, Professions , Santa Maria, California

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