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Help Desk Analyst II

Company: MODIS
Location: Santa Maria
Posted on: January 6, 2022

Job Description:

Perform basic first-line troubleshooting and support to end-users or assign / escalate for resolution. This includes troubleshooting and resolving issues regarding LAN issues, application issues, server, devices, desktop issues, proprietary applications, mobile devices, and PC support in a Windows environment.

This position is responsible for the management and maintenance of purchasing, inventory as well as hardware/software inventory for the department and working with application support technicians to create user manuals. Work with multiple departments and be highly collaborative internally to provide exceptional customer service with a sense of urgency working closely with others to coordinate support.

Duties:


  • Provide first and second tier technical support of information technology systems, production, office staff and visitors; Install, maintain and troubleshoot workstations, printers, desktop software and other systems.
  • Build, deploy and support PCs running Windows 7 and business software applications for end users
  • Rollout and manage software updates including, but not limited to, Catia, Autodesk, Windows updates, Java and Flash
  • Log all IT issues and resolutions including the creation and maintenance of clear, readable and accurate technical documentation
  • Train and mentor end users on the proper usage of company computers, internet, intranet and other resources.
  • Help maintain procedural documentation and training materials that illustrate to end-users the basic operation of systems and how to avoid virus infections or security issues
  • Sizing and ordering computers for various uses
  • Management of IT stockroom
  • Track, support and license usage
  • Testing and research technology to ensure the effective implementation and function of new technologies within the current and future IT infrastructure.



    Experience: 2-4 years


  • Expands skills in own work area within an analytical/scientific method or operational process
  • Applies experience and skills to complete assigned work within own area of expertise
  • Works within standard operating procedures and/or scientific methods
  • Works with a moderate degree of supervision



    Other Skills:


  • Experience providing helpdesk and desktop support for laptops and PC's in an enterprise environment
  • Ability to provide timely resolution for all end-user requests and root cause analysis for issues
  • General education in computer systems or related certifications or training
  • Proficient in the use of required operating systems, programs and backup programs/devices.









    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

Keywords: MODIS, Santa Maria , Help Desk Analyst II, Professions , Santa Maria, California

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