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Help Desk Analyst I

Company: Robert Half
Location: Santa Maria
Posted on: April 9, 2021

Job Description:

Ref ID: 00320-0011759249Classification: Help Desk Analyst IICompensation: $40000.00 to $50000.00 yearlyHelp Desk Analysts will be interested in this Robert Half Technology opportunity! Apply today if you have a can-do attitude and are looking to be part of a highly motivated team. This Service Desk Analyst job is for someone who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. The biggest part of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. One of the most important parts, though, is how these processes work together to provide superior support and high availability of our business. Analysts may be asked to cover alternative shifts when needed. If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. This is a full-time opportunity. This Help Desk Analyst II opportunity will be located in the Camarillo, California area and will be a full-time position.What you get to do every day- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes- Provide guidance to Tier 1 support and team members- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environmentJob Requirements:- Critical thinking, problem solving, ability to work independently - We really want someone with ITIL certification for this job- Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - If you have a combination of superior customer service skills and technical aptitude, you will be strongly preferred- Strong communication and social skills- One or more programming or scripting language skills required- Able to work independently with a minimal amount of oversight - It is preferred for applicants to have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems- Ability to multitask and meet deadlines- Server experience- Experience with WPAN - Wireless Personal Area Networks- Comprehension of Microsoft Office- Background working with VPNs (virtual private networks)- PC Hardware experience- General familiarity with LAN (local area networks)- Previous experience working with Active Directory- Apple Macintosh experience- Practical knowledge of telecom- Earlier work involving WANs (Wide Area Network)- Adeptness in Firewall- Good understanding of Wi-Fi- TCP/IP experience highly preferred- Color printers experience highly valued- Command of PC desktop/workstations- Demonstrated knowledge of internet- 1+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMwareRobert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs. When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information. -- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ().

Keywords: Robert Half, Santa Maria , Help Desk Analyst I, Professions , Santa Maria, California

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