Patient Services Associate II
Company: Dignity Health
Location: Santa Maria
Posted on: May 28, 2023
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Job Description:
Patient Services Associate II
Pacific Central Coast Health CenterSanta Maria, California
The posted compensation range of $17.93 - $24.66 /hour is a
reasonable estimate that extends from the lowest to the highest pay
CommonSpirit in good faith believes it might pay for this
particular job, based on the circumstances at the time of posting.
CommonSpirit may ultimately pay more or less than the posted range
as permitted by law.
Requisition ID 2023-304532 Employment Type Full Time Department
General Medical Clinic Hours/Pay Period 80 Shift Day Weekly
Schedule M - F 8a - 6p Sat 8a - 4p and Holiday Remote No Category
Administrative and Clerical
Overview
Dignity Health's Pacific Central Coast Health Centers (PHC) is a
non-profit Community clinic organization comprised of more than 40
health centers located primarily from Ventura to Templeton spanning
the coast. Our experienced physicians and advanced practice
providers offer a wide range of primary and specialty care
services. PHC is a part of Dignity Health Central Coast's
award-winning network of outstanding hospitals imaging centers
laboratories and post-acute services.
Responsibilities
The Patient Services Associate II position is the first point of
phone customer service contact for our patients physicians internal
and external laboratory imaging hospital patient family members and
vendors by offering customer service communications and appropriate
distribution of phone calls and messages. The Patient Services
Associate may also perform a variety of other duties including but
not limited to collecting and updating demographics and insurance
information verification of health plan eligibility taking complete
and accurate messages and scheduling mutually acceptable
appointment times utilizing an electronic practice management
system. The Patient Services Associate may also be asked to perform
other clerical duties as needed and requested to support daily
clinic operation goals bench marks and quality patient care
initiatives per clinic guidelines. This position may have access to
third party credit card information and transactional systems (cash
registers point of sale devices applications supporting credit card
transactions and reports or other documents containing credit card
information) from single transactions or a single card at a time.
The Patient Services Associate II duties also include referrals and
authorizations pre-registration and patient preparation.PHC is
committed to excellent patient care and service. We strive to
develop cohesive teams where all levels of employees can work
together. That being said we have developed the job descriptions to
define the primary tasks and responsibilities. However it does not
preclude all staff to support the functions of the entire clinic.
Some PSA and FSAs may be asked to do work that is outside their
daily assignments especially when working in smaller locations or
when trying to address staff vacancies. This team approach will
support our goal of keeping the Patient as our focus.
Qualifications
One (1) year experience as a PSA I or equivalent experience. One
(1) year experience as a PSA I or equivalent experience.
Familiarity with an electronic practice management system is
required. Medical terminology competency completion or equivalent
experience. Proficient in GE with completed competency. Familiarity
with an electronic practice management system is required. Medical
terminology competency completion or equivalent experience.
Proficient in GE with completed competency. Excellent interpersonal
organizational and customer service skills are essential.
Keyboarding skills and the ability to utilize computer equipment
and software are required as is experience with other types of
standard office equipment. Familiarity with an electronic practice
management system is required. Medical terminology class completion
or equivalent experience required.
Equal Opportunity
CommonSpirit Health--- is an Equal Opportunity/Affirmative Action
employer committed to a diverse and inclusive workforce. All
qualified applicants will be considered for employment without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, age, disability, marital status,
parental status, ancestry, veteran status, genetic information, or
any other characteristic protected by law. For more information
about your EEO rights as an applicant, pleaseclick here.
(https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOC_KnowYourRightsEnglish.pdf)
CommonSpirit Health--- will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
External hires must pass a post-offer, pre-employment background
check/drug screen. Qualified applicants with an arrest and/or
conviction will be considered for employment in a manner consistent
with federal and state laws, as well as applicable local
ordinances, ban the box laws, including but not limited to the San
Francisco and Los Angeles Fair Chance Ordinances. If you need a
reasonable accommodation for any part of the employment process,
please contact us by telephone at (415) 438-5575 and let us know
the nature of your request. We will only respond to messages left
that involve a request for a reasonable accommodation in the
application process. We will accommodate the needs of any qualified
candidate who requests a reasonable accommodation under the
Americans with Disabilities Act (ADA). CommonSpirit Health---
participates in E-Verify.
Dignity Health is an Equal Opportunity/ Affirmative Action employer
committed to a diverse and inclusive workforce. All qualified
applicants will be considered for employment without regard to
race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, marital status, parental status,
ancestry, veteran status, genetic information, or any other
characteristic protected by law.
Keywords: Dignity Health, Santa Maria , Patient Services Associate II, Other , Santa Maria, California
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