Patient Services Associate II
Company: CommonSpirit Health
Location: Santa Maria
Posted on: March 16, 2023
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Job Description:
Dignity Health's Pacific Central Coast Health Centers (PHC) is a
non-profit Community clinic organization comprised of more than 40
health centers located primarily from Ventura to Templeton spanning
the coast. Our experienced physicians and advanced practice
providers offer a wide range of primary and specialty care
services. PHC is a part of Dignity Health Central Coast's
award-winning network of outstanding hospitals imaging centers
laboratories and post-acute services.The Patient Services Associate
II position is the first point of phone customer service contact
for our patients physicians internal and external laboratory
imaging hospital patient family members and vendors by offering
customer service communications and appropriate distribution of
phone calls and messages. The Patient Services Associate may also
perform a variety of other duties including but not limited to
collecting and updating demographics and insurance information
verification of health plan eligibility taking complete and
accurate messages and scheduling mutually acceptable appointment
times utilizing an electronic practice management system. The
Patient Services Associate may also be asked to perform other
clerical duties as needed and requested to support daily clinic
operation goals bench marks and quality patient care initiatives
per clinic guidelines. This position may have access to third party
credit card information and transactional systems (cash registers
point of sale devices applications supporting credit card
transactions and reports or other documents containing credit card
information) from single transactions or a single card at a time.
The Patient Services Associate II duties also include referrals and
authorizations pre-registration and patient preparation.PHC is
committed to excellent patient care and service. We strive to
develop cohesive teams where all levels of employees can work
together. That being said we have developed the job descriptions to
define the primary tasks and responsibilities. However it does not
preclude all staff to support the functions of the entire clinic.
Some PSA and FSAs may be asked to do work that is outside their
daily assignments especially when working in smaller locations or
when trying to address staff vacancies. This team approach will
support our goal of keeping the Patient as our focus.One (1) year
experience as a PSA I or equivalent experience. One (1) year
experience as a PSA I or equivalent experience. Familiarity with an
electronic practice management system is required. Medical
terminology competency completion or equivalent experience.
Proficient in GE with completed competency. Familiarity with an
electronic practice management system is required. Medical
terminology competency completion or equivalent experience.
Proficient in GE with completed competency. Excellent interpersonal
organizational and customer service skills are essential.
Keyboarding skills and the ability to utilize computer equipment
and software are required as is experience with other types of
standard office equipment. Familiarity with an electronic practice
management system is required. Medical terminology class completion
or equivalent experience required.
Keywords: CommonSpirit Health, Santa Maria , Patient Services Associate II, Other , Santa Maria, California
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