Patient Registration Representative
Company: Common Spirit
Location: Santa Maria
Posted on: January 9, 2022
Overview Marian Regional Medical Center, a 191-bed facility
located in Santa Maria, California, is recognized as one of the Top
250 Hospitals in the Nation by Healthgrades and was awarded Best
Maternity Care by Newsweek. It ranks among 10% in the nation for
safety core measures in cardiac services and has the only
comprehensive cancer treatment and resource program from Los
Angeles to San Francisco. Marian's beautiful mission-style facility
houses the latest technology to support excellent physicians and
caregivers who deliver compassionate care each and every day.
Marian Regional Medical Center is a part of Dignity Health's
Southwest Division and is a member of CommonSpirit Health, the
largest not-for-profit health care system in the nation, boasting
an integrated network of top quality hospitals, with physicians
from the most prestigious medical schools, and comprehensive
outpatient services - all recognized for quality, safety, and
service. Marian's offers Santa Maria Valley residents access to the
most advanced technologies, an expanded and enhanced Emergency
Department, Critical Care Unit, neonatal intensive care unit, and
an array of women's services. Responsibilities Employing excellent
customer service skills, the Patient Registration Representative is
responsible for ensuring a positive patient experience throughout
the registration process. In order to ensure appropriate
reimbursement for services rendered, primary duties include: a)
Appropriate patient identification b) Collecting accurate and
thorough patient demographic data c) Obtaining insurance
information and verifying eligibility and benefits d) Determining
and collecting patient financial liability e) Referring patients to
the Patient Registration Specialist as needed for assistance with
financial counseling and/or clearance The Patient Registration
Representative adheres to the organization's policies and
procedures for resolution of patient financial liability.
Additionally, the Patient Registration Representative is an
information source for patients and families by explaining hospital
policies, patient financial responsibilities and Patient Rights and
Responsibilities. This position is represented by SEIU-UHW and is
covered by the terms and conditions of the applicable collective
bargaining agreement. Qualifications Minimum Requirements: Minimum
one (1) year of experience working in a hospital Patient
Registration department, physician office setting, healthcare
insurance company, revenue cycle vendor, and/or other revenue cycle
related roles Applicable education and/or training can be used to
balance a lack of experience High school diploma, GED, or
equivalent Preferred Requirements: Two (2) years of experience
working in a hospital Patient Registration department, physician
office setting, healthcare insurance company, revenue cycle vendor,
and/or other revenue cycle related roles Knowledge of charity care
programs as well as the various government and non-government
programs Special Skills: Thorough understanding of insurance
policies and procedures. Working knowledge of medical terminology.
Able to perform basic mathematics for payment calculation.
Experience in requesting and processing financial payments.
Intermediate to advanced computer skills.
Keywords: Common Spirit, Santa Maria , Patient Registration Representative, Other , Santa Maria, California
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