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Client Service Associate

Company: Ameriprise Financial
Location: Santa Maria
Posted on: September 13, 2021

Job Description:

Job Description

Help conduct the smooth operation of a fast-paced, financial planning practice. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial . Assist in daily business operations.
Assist financial advisor in managing and organizing office work flow with an emphasis on creating and delivering a consistent and reliable client experience that exceeds their expectations, and defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.
This role provides client relationship support through interacting with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Prepare and submit forms and information to home office as needed, maintain client data base. Responds to ad hoc requests, coordinates/tracks projects, and/or manages other business projects.

Responsibilities

  • Prepare Client Meeting Materials for Service Meetings
  • Prepare and submit all applications, forms and necessary information to home office to process business as approved by client in a timely manner
  • Address any processing issues as they arise in a timely manner
  • Work with home office to ensure accurate account setup and resolve issues
  • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to the servicing of their accounts
  • Maintain files and records in accordance with the records retention policy
  • Perform other duties as assigned by the financial advisor
  • Set up and maintain client management system
  • Ensure timely contact of clients according to set schedule
  • Maintain records of client contacts


Required Qualifications

Key Traits of a Successful Client Service Associate:
  • Direct attention to detail and organization
  • Effective communication with clients and other advisors/staff
  • Effective and efficient time management
  • Polite and clear phone manner
  • Ability to multi-task
  • Ability to adhere to rules and regulations as slated and required by advisor and/or Ameriprise Financial
  • Ability to support and provide guidance for compliance with the advisor’s practice
  • Positive attitude and sincere willingness to constantly learn and grow.
Education and Experience:
  • 2 years of College preferred
  • 2+ years of similar experience


About Our Company

With the right company, life can Be Brilliant®. At Ameriprise Financial, we’re not just in the business of helping clients with their financial goals – we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you’re motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial and we can Be Brilliant® together.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Keywords: Ameriprise Financial, Santa Maria , Client Service Associate, Other , Santa Maria, California

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