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Restaurant HR and Reservation Specialist

Company: The Cliffs Resort
Location: Pismo Beach
Posted on: June 9, 2021

Job Description:

The Cliffs Resort

Position Description

Position: Restaurant HR and Reservation Specialist

Department: Food and Beverage

Status: Non-Exempt

Reports to: F&B Director

Position Summary:

Responsible for overseeing all restaurant HR paperwork, including policies, shift paperwork, time sheet tracking and adjustments, and on-boarding of all new staff. Responsible for inputting, monitoring and overseeing all reservations, especially using open table software.

Essential Functions of the job:

  • Maintaining HR related paperwork and timeclock related logistics
  • Manages the daily payroll timecards
  • Abide by all wage and hour laws
  • Gather and track all policies and paperwork administered by Human Resources
  • On-boarding all new staff including FOH and BOH
  • Maintaining phone lines, including answering systems
  • Maintaining the IRD menu with the use of the QR code
  • Administering all tip-outs for staff
  • Working with accounting to solve any and all tip-out issues
  • Taking and Managing Reservations (Large Parties, Special Events, etc.)
  • Additional duties and projects will be delegated as needed

Qualifications Strong Organizational Skills

  • Punctual
  • Strong Communication Skills
  • Strong Customer Service Skills
  • Strong Interpersonal Skills
  • Strong Microsoft Office Skills
  • Strong Attention to Detail
  • Must possess strong computer skills to become proficient in multiple software applications
  • Team Player

Additional Job Duties:

  • Reports to work in a neatly groomed and acceptable manner.
  • Reports to shift on time.
  • Enforces and complies with all policies and procedures for the Food and Beverage Department, and The Cliffs Resort.

Physical Requirements:

  • Ability to work in fast paced environment.
  • Ability to lift small packages (under 40 pounds).
  • Ability to work in stressful situations.

Education, Experience, Skills:

  • High school diploma.
  • Working knowledge of guest services in a restaurant setting
  • Excellent command of English language.
  • Ability to multitask and work in mentally demanding situations.
  • At least one-year front office administrative experience

Keywords: The Cliffs Resort, Santa Maria , Restaurant HR and Reservation Specialist, Other , Pismo Beach, California

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