Wine Society Associate, JUSTIN

Company: The Wonderful Company
Location: Paso Robles
Posted on: June 9, 2021

Job Description:

JUSTIN Vineyards & Winery is located in the Paso Robles region of California's Central Coast. We operate with a desire to make world class wines that reflect the unique soils and climate of the area. We take great pride in making Bordeaux-style blends and single varietals, combining Old World tradition with New World techniques.

Our team is seeking a Wine Society Associate. If you enjoy providing amazing service and working with a fun team, this could be a great opportunity for you! This position will mainly work out of our location in town, Monday through Friday from 8:30AM to 5:30PM. As the Wine Society Associate, you will be responsible for providing exceptional customer service, supporting our wine club members via the telephone, email, and in-person, and assisting the Wine Society Associate Manager with shipping, compliance, logistics, and inventory management. You will also attend some offsite charity, wholesale, and wine club member events. The successful candidate will have a 'customer first' attitude, continuously identifying ways to surprise, delight, and retain our wine club members.

A Day in the Life at JUSTIN:

• Ensure world class customer service is provided during all forms of communication with wine club members and other customers
• Display a concierge-level service style when interacting with members, customers, and colleagues
• Work closely with Hospitality team to provide the best possible experience for wine society members who visit the property
• Participate in all on-property events and some offsite events
• Proactively support Wine Society Associate Manager in all shipment and customer service related duties
• Actively recruit members to all Wine Society clubs and comfortably sell wine to existing members and other customers via phone and email
• Provide notice to Wine Society Associate Manager regarding potential issues with systems, shipments, ecommerce, and customer service tasks and goals
• Assist Accounting team with recordkeeping and daily order maintenance as directed
• Oversee livechat and telesales to the communications channels
• Handle a varying schedule throughout the year as determined by the ebb and flow of traffic to different business units

Your Contribution to JUSTIN:

• COVID vaccination will be required for this position unless candidate has a legally valid exemption.
• Three years' sales, hospitality and/or marketing/public relations experience in the wine industry
• BA/BS degree from an accredited institution
• Wine-specific certifications a plus
• Experience with compliance, ecommerce, shipment planning, and logistics a plus
• Experience with wine industry specific technology (specifically e-Winery, WineDirect, and NVPOS) preferred
• Proven success working in a customer service and/or sales position or industry
• Demonstrated ability to work well under pressure; bias for action and organization
• Ability to work individually and in a team environment
• Proficient with Microsoft Office, including Excel and Outlook
• Strong oral and written communication skills
• Strong problem-solving and analytical skills
• Look for ways to improve and promote quality
• Display willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions

Work Environment:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

JUSTIN's Dedication to You:

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health including virtual yoga and mindful meditation classes

Located in Paso Robles, JUSTIN Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn, and a Restaurant--making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that's situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN's Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Keywords: The Wonderful Company, Santa Maria , Wine Society Associate, JUSTIN, Other , Paso Robles, California