Host/Hostess

Company: The Cliffs Resort
Location: Pismo Beach
Posted on: June 7, 2021

Job Description:

The Cliffs Resort

Position Description

Position: Hostess

Department: Food & Beverage

Status: Part-time

Reports to: Restaurant Manager

Position Summary:

As a hostess they need to communicate with guests and co-workers. Know the reservation book on a daily basis. Know what section each server is working. The hostess is the guest first impression of the restaurant.

Essential Functions of the job:

• Know which section each server is working
• Organize the Reservation book
• Know the reservations and make sure there are tables to accommodate them
• Answer the phones to take reservations as well as room service orders
• Help the servers upon their request
• Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant
• Comply fully and consistently with all the hotel and restaurant conditions of employment and standards of uniform, grooming and personal hygiene
• Complies promptly with the special requests of management
• Knows the restaurant sections and table numbers
• Politely and genuinely thanks the guests for choosing our restaurant to dine in upon their departure

Qualifications Restaurant experience

Energetic/Reliable

Customer service experience

Physical Requirements:

• Ability to stand continuously for the duration of the shift (eight hours).
• Ability to carry 40 pound tray/bus tub on occasion.
• Ability to lift small packages (under 40 pounds).
• Ability to work in stressful situations.

Education, Experience, Skills:

• High school diploma; college degree preferred.
• Working knowledge of guest services in a luxury hotel setting.
• Excellent command of English language.
• Ability to work with people effectively.
• Ability to multitask and work in mentally demanding situations.

Keywords: The Cliffs Resort, Santa Maria , Host/Hostess, Other , Pismo Beach, California