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DELMIA|WORKS: Cloud Operation Services Engineer 2

Company: 3DS Dassault Systems
Location: Paso Robles
Posted on: June 6, 2021

Job Description:

Imagine New Horizons.

Ensure 3DS Cloud Services quality engagement, defined in 3DS SLA, for any user, anywhere and anytime (24x7)

You enjoy a challenge?

Here at Dassault Systmes, we empower people with passion to change the world. Let's open new horizons together with the power of 3DEXPERIENCE virtual universes!

What will your role be?

  • Understand monitoring and operations of HMS architecture
  • Learn and stay at the state of the art on cloud run practices
  • Continuously improve Cloud Operations (process, procedures, operations)
  • Create content to be utilized for the IQMS Cloud Knowledge Base
  • Identify Reliability and Security Risks and propose mitigation action plan
  • Execute cloud maintenance and upgrades as per HMS schedule along with continuous delivery requests
  • Imagining, producing ideas and generating innovative solutions in work situations; trying different and novel ways to solve problems
  • Look for ways to automate processes and improve efficiencies

The challenges ahead

  • Execute 24x7 Cloud Operations to ensure reliability, performance and quality of 3DS Cloud Services
  • Support On Call rotation and shifts
  • Operate as the escalation point for level 1 engineers.
  • Open the relevant incidents to the Service Manager in case of impacting production issues
  • Open the relevant incidents to the Service Manager in case of incorrect procedures, and validate correction
  • Open the relevant incidents to the IaaS partners in case of impacting production issues

Your Key Success Factors?

  • 1-3 years' of experience in desktop and server administration
  • 6 months to a year of network administration
  • Understanding and interest in Windows Servers, Active Directory, DNS and GPO
  • Troubleshooting applications and technical infrastructure (Network, Servers, Services)
  • Understanding and interest in scripting in PowerShell
  • Ability and interesting in learning new software and technologies

Hard Skills


  • Engineering principles
  • Cloud Architecture
  • Network topologies and principles
  • Understanding and interest in scripting or programming: PowerShell, Ruby/Chef, SQL


  • Internal risk management policy
  • IaaS, PaaS, SaaS
  • Virtual networks (VPN, routing tables, VPCs, firewalls, security groups)


  • Computer programming Languages
  • Database development tools, database management systems
  • Network management system tools

Keywords: 3DS Dassault Systems, Santa Maria , DELMIA|WORKS: Cloud Operation Services Engineer 2, Other , Paso Robles, California

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