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DELMIA|Works -Cloud Service & Operations Manager

Company: 3DS Dassault Systems
Location: Paso Robles
Posted on: May 3, 2021

Job Description:

Imagine new horizons:

Ensure 3DS Cloud Services quality engagement, defined in 3DS SLA, for any user, anywhere and anytime (24x7)

What will your role be?

  • Understand monitoring and operations of HMS archetecture
  • Learn and stay at the state of the art on cloud run practices
  • Envision a lean team with varying escalation roles for services and operations
  • Creating a stimulating and enriching envrionment for employee growth
  • Player/coach role managing a small team of highly talented engineers to support day to day operations
  • Continuously improve Cloud Operations (process, procedures, operations
  • Create content to be utilized for the IQMS Cloud Knowledge Base
  • Create and manage On Call rotation and shift responsibilities. Participation in On Call rotation.
  • Create and manage KPIs for all direct reports
  • Identify Reliability and Security Risks and propose mitigation action plan
  • Execute cloud maintenance and upgrades as per HMS schedule along with continuous delivery requests
  • Imagining, producing ideas and generating innovative solutions in work situations
  • Look for ways to automate processes and improve efficiencies

The challenges ahead

  • Execute 24x7 Cloud Operations to ensure reliability, performance and quality of 3DS Cloud Services
  • Support On Call rotation and shifts
  • Operate as the escalation point for level II engineers for customer production, procedural, and operative issues
  • Support Production Incident Response Process and Operations (war room)
  • Support Security Incident Response Process & Operations
  • Perform RCA (Root Cause Analysis) working with Service Manager, IaaS Provider, Reliability Engineer ; Propose CAPA (Corrective Actions and Preventive Actions) to continuously improve service health, development methodologies and deliveries.
  • Comply with Security policies (Control Room, Enclave, IaaS accounts, credentials )
  • Front line support for incoming client issues related to server and software infrastructure
  • Best practices for ideas to scale support, reduce tickets while increasing customer satisfaction
  • Additional responsibilities as assigned
  • 3DS communities, systems, and platforms to network and manage day to day operations
  • Analyze cloud monitoring data to improve Cloud Service health with additional probes and metrics
  • Share customer feedback to the team for case studies
  • Your key success factors?

  • Bachelor's degree preferred. Experience may be considered in lieu of degree.
  • 1-2 years' of management experience of a small to medium sized technology team, preferred.
  • Understanding and interest in Windows Servers, Active Directory, DNS and GPO
  • Troubleshooting applications and technical infrastructure (Network, Servers, Services)
  • Understanding and interest in scripting in PowerShell
  • Ability and interesting in learning new software and technologies
  • 3-5 years' of experience in desktop and server administration
  • 6 months to a year of network administration
  • Soft Skills

  • Performance Management
  • Commitment & Accountability
  • Adaptability & Agility
  • Cross-cultural interaction
  • Time Management
  • Organize & Prioritize
  • Problem Solving
  • Resilience
  • [Manage]

  • Quality policy
  • Risk Management
  • Crisis management
  • Operational policies
  • Managment of employee workload, priorities, time, and attendence
  • [Operate]

  • ICT network security risks
  • Conflict and employee mangement
  • Solution deployment
  • Change management
  • Familiarity with Linux concepts and administration
  • An understanding of relational database systems: Oracle
  • Experience working with Cloud delivered infrastructure: AWS/OUTSCALE: EC2, S3, Route53, VPC
  • Computer programming Languages
  • Database development tools, database management systems
  • Network management system tools
  • Performance & Scalability
  • Management and leadership principles
  • Engineering principles
  • Cloud Architecture
  • Network topologies and principles
  • Understanding and interest in scripting or programming: PowerShell, Ruby/Chef, SQL
  • Internal risk management policy
  • IaaS, PaaS, SaaS
  • Virtual networks (VPN, routing tables, VPCs, firewalls, security groups)

Keywords: 3DS Dassault Systems, Santa Maria , DELMIA|Works -Cloud Service & Operations Manager, Other , Paso Robles, California

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