DELMIA|Works -Cloud Service & Operations Manager

Company: 3DS Dassault Systems
Location: Paso Robles
Posted on: May 3, 2021

Job Description:

Imagine new horizons:

Ensure 3DS Cloud Services quality engagement, defined in 3DS SLA, for any user, anywhere and anytime (24x7)

What will your role be?

• Understand monitoring and operations of HMS archetecture
• Learn and stay at the state of the art on cloud run practices
• Envision a lean team with varying escalation roles for services and operations
• Creating a stimulating and enriching envrionment for employee growth
• Player/coach role managing a small team of highly talented engineers to support day to day operations
• Continuously improve Cloud Operations (process, procedures, operations
• Create content to be utilized for the IQMS Cloud Knowledge Base
• Create and manage On Call rotation and shift responsibilities. Participation in On Call rotation.
• Create and manage KPIs for all direct reports
• Identify Reliability and Security Risks and propose mitigation action plan
• Execute cloud maintenance and upgrades as per HMS schedule along with continuous delivery requests
• Imagining, producing ideas and generating innovative solutions in work situations
• Look for ways to automate processes and improve efficiencies

The challenges ahead

• Execute 24x7 Cloud Operations to ensure reliability, performance and quality of 3DS Cloud Services
• Support On Call rotation and shifts
• Operate as the escalation point for level II engineers for customer production, procedural, and operative issues
• Support Production Incident Response Process and Operations (war room)
• Support Security Incident Response Process & Operations
• Perform RCA (Root Cause Analysis) working with Service Manager, IaaS Provider, Reliability Engineer ; Propose CAPA (Corrective Actions and Preventive Actions) to continuously improve service health, development methodologies and deliveries.
• Comply with Security policies (Control Room, Enclave, IaaS accounts, credentials )
• Front line support for incoming client issues related to server and software infrastructure
• Best practices for ideas to scale support, reduce tickets while increasing customer satisfaction
• Additional responsibilities as assigned
• 3DS communities, systems, and platforms to network and manage day to day operations
• Analyze cloud monitoring data to improve Cloud Service health with additional probes and metrics
• Share customer feedback to the team for case studies

• Your key success factors?

• Bachelor's degree preferred. Experience may be considered in lieu of degree.
• 1-2 years' of management experience of a small to medium sized technology team, preferred.
• Understanding and interest in Windows Servers, Active Directory, DNS and GPO
• Troubleshooting applications and technical infrastructure (Network, Servers, Services)
• Understanding and interest in scripting in PowerShell
• Ability and interesting in learning new software and technologies
• 3-5 years' of experience in desktop and server administration
• 6 months to a year of network administration

• Soft Skills

• Performance Management
• Commitment & Accountability
• Adaptability & Agility
• Cross-cultural interaction
• Time Management
• Organize & Prioritize
• Problem Solving
• Resilience

• [Manage]

• Quality policy
• Risk Management
• Crisis management
• Operational policies
• Managment of employee workload, priorities, time, and attendence

• [Operate]

• ICT network security risks
• Conflict and employee mangement
• Solution deployment
• Change management
• Familiarity with Linux concepts and administration
• An understanding of relational database systems: Oracle
• Experience working with Cloud delivered infrastructure: AWS/OUTSCALE: EC2, S3, Route53, VPC
• Computer programming Languages
• Database development tools, database management systems
• Network management system tools
• Performance & Scalability
• Management and leadership principles
• Engineering principles
• Cloud Architecture
• Network topologies and principles
• Understanding and interest in scripting or programming: PowerShell, Ruby/Chef, SQL
• Internal risk management policy
• IaaS, PaaS, SaaS
• Virtual networks (VPN, routing tables, VPCs, firewalls, security groups)

Keywords: 3DS Dassault Systems, Santa Maria , DELMIA|Works -Cloud Service & Operations Manager, Other , Paso Robles, California