Technical User Success Engineer - Accounting
Company: 3DS Dassault Systems
Location: Paso Robles
Posted on: May 3, 2021
Imagine new horizons
- DELMIA | Works Means Manufacturing. Our award winning software
was born on the shop floor and has been evolving for over 30 years
to become a leader in MES and ERP software for manufacturers. We
leverage our experience with manufacturing to make internationally
renowned software that solves complex problems for our
- Our software helps run almost all aspects of a manufacturing
business. From quoting to shipping, accounting to inventory, to
communicating with manufacturing machines, we enable our customers
to effectively and efficiently run their business via our desktop,
mobile, and web- based software.
- Our User Assistance Engineering (Accounting) team has an
immediate opening for a User Assistance Engineer in Paso Robles,
CA; Pleasanton, CA; or Schaumburg, IL; please read below for
What will your role be?
- A User Assistance Engineer comes in each day and provides
phone, email, and chat technical support to customers in their use
of the DELMIA | Works Accounting modules.
- Support includes user education, bug reporting, suggestions on
how to utilize the software, and back end data
- Applying knowledge of Accounting software and its functions
when working in support of customer's needs/issues
- Independently perform back end analysis of issues being
reported, while using their expertise, experience and judgment on
matters that have great financial impact to our customers, which in
turn can impact DELMIA |Works bottom line.
- In your day-to-day you will:
- Reading/understanding source code and utilizing software
knowledge/experience, to confirm whether root cause of an issue is
a bug in the software or a data related problem.
- When a bug is determined, duplicates issue after identifying
root cause, then tests bug through multiple versions and creates a
bug write up for Dev.
- When the issue is data related, develops a plan of action to
deliver to the customer to correct the issue through use of front
end software, back end data dictionary and metadata tools, or
through developing custom scripts or reports.
- Stay calm and composed in stress inducing situations
The challenges ahead
Your Key Success Factors
Keywords: 3DS Dassault Systems, Santa Maria , Technical User Success Engineer - Accounting, Other , Paso Robles, California
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