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Patient Registration Representative

Company: Arroyo Grande Community Hospital
Location: Arroyo Grande
Posted on: May 3, 2021

Job Description:

OverviewAbout Arroyo Grande Community HospitalArroyo Grande Community Hospital, located in Arroyo Grande, California, is rated a top Joint Replacement Center by Blue Shield and is among the Top 10% in the nation for Joint Replacement. Arroyo has achieved prestigious designation as a Primary Stroke Center by the Joint Commission. The Emergency Department is one of the busiest in the county and nationally recognized for superior patient satisfaction. The hospital also provides the only comprehensive hospital-based Acute Rehabilitation Center on the Central Coast. Arroyo is a Dignity Health member of the Central Coast which also includes French Hospital Medical Center in San Luis Obispo, CA, Marian Regional Medical Center in Santa Maria, CA, St. Johns Regional Medical Center in Oxnard, CA and St. Johns Pleasant Valley in Camarillo, CA. Dignity Health Central Coast is an integrated network of top quality hospitals, physicians from the most prestigious medical schools, and comprehensive outpatient services including primary care offices, premier ambulatory surgery centers, technologically-advanced laboratories and imaging centers and a full service home health agency; all recognized for quality, safety and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. To learn more go to Health Central Coast is comprised of five hospitals, all recognized for their quality of care, safety and service, primary care offices, premier ambulatory surgery centers, technologically advanced imaging centers, outpatient services and comprehensive home health services. Hospitals in the Dignity Health Central Coast region include Arroyo Grande Community Hospital in Arroyo Grande, French Hospital Medical Center in San Luis Obispo, Marian Regional Medical Center in Santa Maria, St. Johns Pleasant Valley Hospital in Camarillo and St. Johns Regional Medical Center in Oxnard. Each hospital is supported by an active philanthropic Foundation to provide additional funding to support new programs and services, as well as to advance the communitys access to health care. For more information, visit: ResponsibilitiesEmploying excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered, primary duties include: a) Appropriate patient identification b) Collecting accurate and thorough patient demographic data c) Obtaining insurance information and verifying eligibility and benefits d) Determining and collecting patient financial liability e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.This position is represented by SEIU-UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.QualificationsMinimum Requirements: Minimum one (1) year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles Applicable education and/or training can be used to balance a lack of experience High school diploma, GED, or equivalentPreferred Requirements: Two (2) years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles Knowledge of charity care programs as well as the various government and non-government programsSpecial Skills: Thorough understanding of insurance policies and procedures. Working knowledge of medical terminology. Able to perform basic mathematics for payment calculation. Experience in requesting and processing financial payments. Intermediate to advanced computer skills.

Keywords: Arroyo Grande Community Hospital, Santa Maria , Patient Registration Representative, Other , Arroyo Grande, California

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