Chief Operations Officer

Company: Community Health Centers of the Central Coast
Location: Santa Maria
Posted on: September 12, 2020

Job Description:

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Under the direct supervision of the Chief Executive Officer, (CEO), the Chief Operations Officer (COO) oversees the health center operations and its functions for CHC. The COO participates in the development and administration of policies on clinical and business operations, and strategic planning

It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times.

Essential Duties and Responsibilities include the following.

Other duties may be assigned.

HR Functions:

Oversees and manages Regional Managers, Dental Regional Manager, and Optometry Manager.

Ensure the availability of staff in support of the healthcare functions.

Analyze staffing patterns and workloads to ensure appropriate staffing to meet client care standards.

Plan, organize, direct, and control staff supervision, performance evaluation, merit increases, and disciplinary actions

Optimize use and motivation of human resources. Assess technical and professional knowledge and education necessary for individual staff members to achieve the highest level of excellence for their positions.

Oversee and coordinate selection procedures to fill new and vacant positions of key management staff. Assign and delegate work to appropriate staff members. Establish performance standards that are clearly communicated and able to be objectively measured. Monitor work performance, provide regular feedback and conduct performance evaluations that are constructive, not condemning.

Oversee staff development and training utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, e-learning; lectures, demonstrations, conferences, meetings, and workshops.

Administration:

Works with Regional Managers to implement new sites and services.

Help Chief Executive Officer, Deputy Chief Excutive Officer, and Chief Medical Officer develop clinic strategic plans and objectives based upon identified needs of patients

Develop/implement long-range plans in collaboration with entire executive management team, including the projection of resource needs.

Manage the daily operations monitoring, and analyzing budget and financial information cost effectively.

Review internal policies and procedures and update as needed.

Ensure compliance with regulations and standards.

Complete various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.

Work in cooperation with the IT team to provide end-user support, analysis, and problem resolution.

Fosters the development of a patient focused, team-oriented work environment and supports the implementation of a planned, professional approach to health care, treatment, and services.

Develop, analyze, and implement processes and systems to enhance customer service, including client satisfaction trends

Organize, direct, and control operational risk management process by analyzing incident report trends and implementing operational changes that mitigate risk.

Participates on various committees like QI, EOC/Safety, JCAHO, and other committee,

Compliance

1. Ensures copmliance with Federal (BPHC/HRSA), State Licensing, JCAHO guidleines, Cencal, CHDP, CLIA, Radiology, and other requirements.

Work with community organizations and health care partners to coordinate services and collaborate on management initiatives.

Continue to develop new partnerships and collaborative relationships to support community health center programs and services.

Quality Improvement/Safety/Risk Management Duties:

Plan, organize, and direct Quality Improvement activities that impact entire operations.

Partner with Chief Medical Officer/Medical Administration in interdepartmental Quality Improvement team efforts.

Contribute to overall Community Health Center efforts in Quality Improvement towards delivering healthcare in cost effective manner while maintaining high level staff and patient experience.

Assists with other duties as assigned.

Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.

Demonstrates knowledge of domestic violence, child and dependent abuse protocols.

Maintains and adheres to confidentiality, and privileged communications (patient, employee, and corporation).

Supervisory Responsibilities

Manages Regionals Managers including Dental, Optometry, and Outreach managers. Is responsible for the overall direction, coordination, and evaluation of these positions. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses knowledge and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Minimum Bachelor’s Degree in Business Administration, Healthcare Administration, or Public Health, or Nursing required. Master’s Degree in Business Administration, Healthcare Administration or Public Health preferred.

Required minimum 7 years of FQHC experience as a COO or equivalent.

Experience with redesign or process work, including systemwide implementation.

Experience working with and/or reporting to Executive Management Teams and/or Governing Board.

Experience leading/partnering in multidisciplinary teams.

Up to date knowledge of changes in healthcare, emerging clinical methodologies and standards.

Demonstrated negotiation skills and team skills.

Systems thinker accompanied by the orientation and presence to analyze complex ituations and relationships, and build coalitions around improving patient care delivery.

Balanced application of clinical, financial, and management skills.

Demonstrated successful ability to lead effective change across care continuum.

Ability to proceed on own initiative using independent judgment and discretion.

Possess excellent verbal and written communication, leadership and organizational skills, and interpersonal and time management skills.

Knowledge of computer technology, including patient management system, word processing, spreadsheet, database, and graphics software in order to prepare publications, reports, and business correspondence.

Able to coordinate and prioritize multiple individual and group needs.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of situations under pressure. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Practice Management Software, Microsoft 7 Software and other windows based software programs.

Certificates, Licenses, Registrations

Practice Management System and others certifications/licenses as it relates to position.

Current driver's license

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk and sit.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Community Health Centers of the Central Coast, Santa Maria , Chief Operations Officer, Other , Santa Maria, California