Career Opportunities with Community Health Centers of the
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Careers At Community Health Centers of the Central Coast
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Under the direct supervision of the Chief Executive Officer,
(CEO), the Chief Operations Officer (COO) oversees the health
center operations and its functions for CHC. The COO participates
in the development and administration of policies on clinical and
business operations, and strategic planning
It is the primary purpose of CHC to provide the highest quality
of total care possible to the patient population it serves. Such a
level of quality depends ultimately on the staff's desire and
ability to work together, individually, and as a team. The employee
is expected to be professional, punctual, maintain regular
attendance, cooperative, organized, and enthusiastic at all
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Oversees and manages Regional Managers, Dental Regional Manager,
and Optometry Manager.
Ensure the availability of staff in support of the healthcare
Analyze staffing patterns and workloads to ensure appropriate
staffing to meet client care standards.
Plan, organize, direct, and control staff supervision,
performance evaluation, merit increases, and disciplinary
Optimize use and motivation of human resources. Assess technical
and professional knowledge and education necessary for individual
staff members to achieve the highest level of excellence for their
Oversee and coordinate selection procedures to fill new and
vacant positions of key management staff. Assign and delegate work
to appropriate staff members. Establish performance standards that
are clearly communicated and able to be objectively measured.
Monitor work performance, provide regular feedback and conduct
performance evaluations that are constructive, not condemning.
Oversee staff development and training utilizing knowledge of
specified training needs and effectiveness of such methods as
individual training, group instruction, e-learning; lectures,
demonstrations, conferences, meetings, and workshops.
Works with Regional Managers to implement new sites and
Help Chief Executive Officer, Deputy Chief Excutive Officer, and
Chief Medical Officer develop clinic strategic plans and objectives
based upon identified needs of patients
Develop/implement long-range plans in collaboration with entire
executive management team, including the projection of resource
Manage the daily operations monitoring, and analyzing budget and
financial information cost effectively.
Review internal policies and procedures and update as
Ensure compliance with regulations and standards.
Complete various special projects, which may require reviewing
and analyzing information, identifying problems, recommending
solutions, and writing reports.
Work in cooperation with the IT team to provide end-user
support, analysis, and problem resolution.
Fosters the development of a patient focused, team-oriented work
environment and supports the implementation of a planned,
professional approach to health care, treatment, and services.
Develop, analyze, and implement processes and systems to enhance
customer service, including client satisfaction trends
Organize, direct, and control operational risk management
process by analyzing incident report trends and implementing
operational changes that mitigate risk.
Participates on various committees like QI, EOC/Safety, JCAHO,
and other committee,
1. Ensures copmliance with Federal (BPHC/HRSA), State Licensing,
JCAHO guidleines, Cencal, CHDP, CLIA, Radiology, and other
Work with community organizations and health care partners to
coordinate services and collaborate on management initiatives.
Continue to develop new partnerships and collaborative
relationships to support community health center programs and
Quality Improvement/Safety/Risk Management Duties:
Plan, organize, and direct Quality Improvement activities that
impact entire operations.
Partner with Chief Medical Officer/Medical Administration in
interdepartmental Quality Improvement team efforts.
Contribute to overall Community Health Center efforts in Quality
Improvement towards delivering healthcare in cost effective manner
while maintaining high level staff and patient experience.
Assists with other duties as assigned.
Demonstrates adherence to and observes all safety policies and
procedures, inclusive of infection control rules and
Demonstrates knowledge of domestic violence, child and dependent
Maintains and adheres to confidentiality, and privileged
communications (patient, employee, and corporation).
Manages Regionals Managers including Dental, Optometry, and
Outreach managers. Is responsible for the overall direction,
coordination, and evaluation of these positions. Carries out
supervisory responsibilities in accordance with the organization's
policies and applicable laws. Responsibilities include
interviewing, hiring, and training employees; planning, assigning,
and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving
To perform the job successfully, an individual should
demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information;
Collects and researches data; Uses knowledge and experience to
complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
Visionary Leadership - Displays passion and optimism; Inspires
respect and trust; mobilizes others to fulfill the vision; Provides
vision and inspiration to peers and subordinates.
Business Acumen - Understands business implications of
decisions; Displays orientation to profitability; Demonstrates
knowledge of market and competition; Aligns work with strategic
Judgment - Displays willingness to make decisions; Exhibits
sound and accurate judgment; Supports and explains reasoning for
decisions; Includes appropriate people in decision-making process;
Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates
persistence and overcomes obstacles; Measures self against standard
of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently; Plans for additional resources; Sets goals
and objectives; Organizes or schedules other people and their
tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways
to improve and promote quality; Applies feedback to improve
performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures;
Determines appropriate action beyond guidelines; Reports
potentially unsafe conditions; Uses equipment and materials
Adaptability - Adapts to changes in the work environment;
Manages competing demands; Changes approach or method to best fit
the situation; Able to deal with frequent change, delays, or
Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions; Keeps commitments;
Commits to long hours of work when necessary to reach goals;
Completes tasks on time or notifies appropriate person with an
Initiative - Volunteers readily; Undertakes self-development
activities; Seeks increased responsibilities; Takes independent
actions and calculated risks; Looks for and takes advantage of
opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets
challenges with resourcefulness; Generates suggestions for
improving work; Develops innovative approaches and ideas; Presents
ideas and information in a manner that gets others' attention.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Education and/or Experience
Minimum Bachelor’s Degree in Business Administration, Healthcare
Administration, or Public Health, or Nursing required. Master’s
Degree in Business Administration, Healthcare Administration or
Public Health preferred.
Required minimum 7 years of FQHC experience as a COO or
Experience with redesign or process work, including systemwide
Experience working with and/or reporting to Executive Management
Teams and/or Governing Board.
Experience leading/partnering in multidisciplinary teams.
Up to date knowledge of changes in healthcare, emerging clinical
methodologies and standards.
Demonstrated negotiation skills and team skills.
Systems thinker accompanied by the orientation and presence to
analyze complex ituations and relationships, and build coalitions
around improving patient care delivery.
Balanced application of clinical, financial, and management
Demonstrated successful ability to lead effective change across
Ability to proceed on own initiative using independent judgment
Possess excellent verbal and written communication, leadership
and organizational skills, and interpersonal and time management
Knowledge of computer technology, including patient management
system, word processing, spreadsheet, database, and graphics
software in order to prepare publications, reports, and business
Able to coordinate and prioritize multiple individual and group
Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
Ability to solve practical problems and deal with a variety of
situations under pressure. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
To perform this job successfully, an individual should have
knowledge of Practice Management Software, Microsoft 7 Software and
other windows based software programs.
Certificates, Licenses, Registrations
Practice Management System and others certifications/licenses as
it relates to position.
Current driver's license
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is
frequently required to stand; walk and sit.
Work Environment The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.