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Technical Support Specialist

Company: Comevo
Location: San Luis Obispo
Posted on: July 12, 2019

Job Description:

SunIRef:it Technical Support Specialist Comevo - San Luis Obispo, CA $18 - $22 an hour This position is key to our company's success. It is your responsibility to ensure that our clients and staff have any technical issues resolved in a timely manner. In addition, you will be setting up new employees and helping with any hardware or software issues they have. Ultimately, it's keeping the internal and external customers happy. You get to have fun. You get to earn money. Ultimately, you get to put your exceptional people and technical skills to work. We have earned an excellent reputation for customer care by hiring ambitious, committed and enthusiastic individuals who have a natural instinct for helping others. Primary Responsibilities Facilitate - Assist Customer Care in the set-up of new customers. External Support - Address external customer issues that Customer Care has elevated to Technical Support. Internal Support - Resolve any employees company hardware, software and phone needs as well as onboarding and offboarding of new employees. Assist - Work with team on software testing and deployment. Communicate - Work closely with internal and external customers to answer technical questions via email or phone. Document - Create internal client technical documents. Maintain - Track and maintain company physical assets. Software - Work with operational web, communication and other software systems and research other solutions. Tracking - Respond to in-house technical support ticketing system. Plus - Other duties as assigned. Technologies Supported Zoho CRM Office365 Ring Central Windows Server 2012 Microsoft Active Directory Microsoft SQL Server Qualifications & Skills Education - At least two years of higher education and/or real-world experience in computer related field. Organized - Strong administrative aptitude. Communicator - Excellent verbal and written communication skills. Software - Experience with HTML, CSS and JavaScript highly desired but not required. Diligent - Strong work ethic. Problem Solver - Ability to think strategically and develop creative solutions to challenges. Benefits Monthly Wellness benefit Access to Comevo's medical plan and medical reimbursement Matching Retirement plan Paid Vacation/Sick Time Paid Holidays Snacks Details Salary: $18- $22 per hour (DOE) Paid vacations, holidays and benefits. Hours: 40 hours per week If you are interested in this position, submit your resume to ************* Comevo, Inc. is an equal opportunity employer. Comevo - 4 hours ago - report job If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Keywords: Comevo, Santa Maria , Technical Support Specialist, IT / Software / Systems , San Luis Obispo, California

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