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Technical Support Specialist

Company: E-Logic, Inc.
Location: Santa Maria
Posted on: November 17, 2022

Job Description:

Computer support technician to support end users to distributed PC's to include installation, testing, repair, and troubleshooting for stand-alone systems, systems linked to networks, printers, and other computer peripherals. Support responsibilities also include software installation, technical assistance to the LAN and WLAN administrator and clients with user account needs. This includes but is not limited to providing client support with computer hardware/software conflicts; providing customer service to facilitate use of information systems technology; and performing information systems support service as assigned.Responsibilities: Maintain existing systems and environments IAW disciplined engineering practices and sustain applications, databases and interfaces in compliance with applicable DHA. Support system sustainment activities to include maintaining existing legacy systems and environments and to sustain applications, databases and interfaces. Provide application services to support, maintain and operate systems or services. Create and test backups of data, provide data cleansing services, verify data integrity, implement access controls. Maintains system computer manuals containing start-up instructions, system loading, and restart and recovery procedures lnstall, support and maintain computer systems. Plan and respond to service outages. Diagnose software and hardware failures to resolution. lmplement and ensure security preventive measures are fully functioning. Monitor and enhance system performance. Utilize remedy tracking database for current, and historical, tracking of customer requirements. Performs server maintenance and management to ensure security and appropriate levels of access. Manages information backup and recovery functions to ensure the integrity of information stored on network equipment. Manages information access and distribution through the use of Active Directory and other network management tools. Provide Help Desk Tier 1, Tier 2 and/or Tier 3 support for technical assistance, order processing, support of multiple software versions, training, warrant, and maintenance.Job Type: ContractPay: $55,000.00 - $60,000.00 per yearBenefits: 401(k) 401(k) matching Health insuranceSchedule: 8 hour shiftAbility to commute/relocate: Santa Maria, CA: Reliably commute or planning to relocate before starting work (Required)Experience: Help desk: 1 year (Preferred) Windows: 1 year (Preferred)Security clearance: Confidential (Required)Work Location: One location

Keywords: E-Logic, Inc., Santa Maria , Technical Support Specialist, IT / Software / Systems , Santa Maria, California

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