Asst Team Leader-Service - CA
Company: Big Lots
Location: Santa Maria
Posted on: November 4, 2019
Primarily responsible for all customer service, cashiering, and
recovery-related functions and is accountable for customer service
and operational standards within the store. Leads, directs, and
actively participates in all customer-facing and service aspects of
the store, including the support of front-end operations, and is
responsible for the customer service and associate recognition
programs. Responsible for associate staffing, training and
development. When serving as the Manager on Duty, leads and
provides direction to store associates performing all cashiering,
customer service, recovery, and furniture-related activities on the
sales floor. Works collaboratively with store leadership to drive
overall store performance.
1.Leads and directs all activities related to cashiering, front-end
and recovery functions according to operational and merchandising
2.Leads and supervises the service team.
3.Responsible for all activities related to the achievement of
customer service standards, training and the day-to-day operational
tasks and operational standards, including recovery and
4.Drives staffing efforts in the store, including interviewing,
selection, hiring and training of associates in collaboration with
the other members of the store's leadership team. May complete
performance evaluations as directed.
5.Administers appropriate disciplinary action to associates,
including recommendations for termination, in partnership with the
store leadership and in accordance with company guidelines.
6.Responsible for the supervision, maintenance, and compliance of
all customer service and associate recognition programs. Completes
training and follow up as needed.
7.Assists with store scheduling and payroll processes on a daily
and weekly basis.
8.Establishes plans to accomplish store initiatives and achieve
9.Utilizes company tools, reports, and feedback to effectively
analyze trends and refine plans.
10.Responsible for the maintenance, supervision, and compliance of
the Hazardous Waste program.
11.Serves in Manager on Duty role as needed including opening and
closing the store. When serving in this role, provides leadership
and direction to floor associates and ensures that store,
merchandising, and customer service standards are continuously met,
including merchandise presentation, signage, recovery, and
cleanliness. Drives the customer experience and ensures resolution
of customer issues.
1.High School Diploma, GED, or equivalent work experience required.
Must be 18 years of age.
2.Minimum three years retail management experience preferred.
3.Strong organizational, communication, leadership, presentation,
and interpersonal skills required.
4.Strong decision-making and problem resolution skills
5.Ability to lift, carry, push, and pull a minimum of 50 pounds
required. Ability to unload freight, to move product on and off
store shelves, to walk, stand, bend, stoop, or kneel for long
periods of time, and to move freely throughout store on a continual
6.Availability to work a variable schedule of at least 40 to 45
hours per week, including nights, weekends, and holidays
7.Ability to travel between stores with some overnight stays
8.Demonstrated visual merchandising skills required.
9.Basic English literacy, math, and PC skills required.
We will consider for employment all qualified applicants, including
those with criminal histories, in a manner consistent with the
requirements of applicable state and local laws.
What is it about Big Lots?From everyday consumables and housewares
to toys and seasonal goods, Big Lots offers amazing values that
other stores just can't match. Discover what makes Big Lots such an
incredible place to shop, work for, invest in, and do business
with.BIG opportunities. LOTS of potential.Our people make Big Lots
a great place to shop - and a great place to work. We're looking
for individuals who are committed to customer service and who want
a career filled with opportunities, challenges and rewards.
Keywords: Big Lots, Santa Maria , Asst Team Leader-Service - CA, Hospitality & Tourism , Santa Maria, California
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