Customer Service Representative

Company: Volt
Location: Guadalupe
Posted on: September 24, 2022

Job Description:

Job: Customer Service Representative Location: Nipoma, CAIn this role, you will provide basic to more complex banking transactions. You must be willing and actively assists customers accurately and according to established policies and procedures, including cross-sell and referral of Bank products. Obtains assistance for complex, infrequently encountered transactions.Job Description

• Accept, verify, and process basic to more complex client transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, payments, transfers, etc.
• Process transactions submitted through other channels, including night-drop, bank-by-mail, ATM, etc.
• Assist customers with check orders; balancing their accounts; safe deposit openings, closing, and transactional use.
• Represent the Bank and its products and services with pride and enthusiasm. Senses and responds to customer needs. Identifies and pursues new or related customer opportunities.
• Contribute to a cooperative and positive working atmosphere. Is flexible, responsive, and assists co-workers in the attainment of the Bank's objectives with a focus on the needs of the customer.
• Provide administrative assistance to the office.
• Perform other duties as assigned.Skills and Qualifications
  • Minimum High School Degree
  • Basic knowledge of Bank's products.
  • Excellent ability to handle cash, including accurate counting. Ability to balance accounts, including accurate record-keeping.
  • Excellent attention to detail
  • Excellent interpersonal skills and customer service.
  • Ability to handle and defuse situations involving frustrated customers through problem resolution and determine resources to resolve issues/concerns.
  • Ability to work as a team member to ensure good coverage and customer service.
  • Customer Service, cash handling, retail and/or restaurant experience preferred but not required.PayRate: $20.00/hourlyAs a Volt employee, you can expect the highest level of support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today! Volt is an Equal Opportunity Employer.

Keywords: Volt, Santa Maria , Customer Service Representative, Hospitality & Tourism , Guadalupe, California