Clinical Support Specialist
Company: Dignity Health
Location: Santa Maria
Posted on: June 22, 2022
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Job Description:
**Clinical Support Specialist**Dignity Health System OfficeSanta
Maria, California**Requisition ID** 2022-225570 **Employment Type**
Full Time **Department** Ambulatory Physician Integration
**Hours/Pay Period** 80 **Shift** Day **Weekly Schedule** mon - fri
8-5 **Remote** No **Category** Information
Technology**Overview**Dignity Health, one of the nation's largest
health care systems, is a 22-state network of more than 9,000
physicians, 63,000 employees, and 400 care centers, including
hospitals, urgent and occupational care, imaging and surgery
centers, home health, and primary care clinics. Headquartered in
San Francisco, Dignity Health is dedicated to providing
compassionate, high-quality, and affordable patient-centered care
with special attention to the poor and underserved. In FY17,
Dignity Health provided $2.6 billion in charity care, community
benefit, and unpaid cost of government programs. For more
information, please visit our website at www.dignityhealth.org .
You can also follow us on Twitter
(https://twitter.com/dignityhealth) andFacebook
(https://www.facebook.com/dignityhealth)
.**Responsibilities****Position Summary:**The Clinical Support
Specialist I performs clinical applications support duties with the
clinicians and staff providing patient care in the ambulatory
clinic setting. These responsibilities include the initial
computer-based training and orientation of physicians and staff as
well as the on-going computer skills improvement and enhanced
competency training associated with the clinical applications. The
CSS I will participate in workflow design, development, and
re-engineering as upgrades, enhancement requests, and new
regulations are presented. The CSS I will participate as assigned
on project implementation teams; workflow documentation
initiatives; and clinical enhancement and optimization efforts.
This position has primary responsibility for initial problem triage
and assignment, first call issue resolution, critical problem
solving, and collaborating/escalation with other IT support
teams.**Core Duties:**+ Maintains working relationships with
clinicians, staff, and clinic leadership at assigned locations to
ensure consistent delivery of all IT support services+ Acts as
assigned resource to the various project teams assisting in the
design and development of the continually improving ambulatory
applications suite of solutions+ Performs the delivery of services
and escalates any conflicts that may arise between matrix teams,
project teams, team members, facilities, and ambulatory clinics+
Utilizes the knowledge and skills of clinical practice to recommend
clinical functions that are suitable for computer applications and
ensure the clinical applications are consistent with professional
standards of clinical practice+ Contributes as assigned in
ambulatory governance meetings, department meetings, and staff
meetings+ Supports the Physician Integration functional planning
process; including needs assessment, regulatory requirements, and
new clinical service requirements involving key stakeholders and
utilizing structured analysis methods for planning+ Delivers
consistent clinical support services both within and outside the
defined Service Level Agreements+ Assists in the development of
process and operational redesign recommendations leading to a
solution and/or functional system requirements+ Provides clinical
support in all phases of a project plan including system testing,
conversion planning, and training material development+
Communicates functional priorities, design techniques, issues, and
issue resolution to leadership+ With others, promotes the
continuity of the ambulatory computing environment and the
application functionality in accordance with the intended design as
deployed from clinic to clinic, market to market+ Monitors
application use, system performance, hardware reliability, and
software stability. Captures, defines, and prioritizes pre- and
post-implementation issues. Reports and participates in the problem
solving of issues that impact local and enterprise performance+
Communicates effectively, and contributes to positive
interdepartmental relationships; particularly between technical and
clinical staff+ Takes immediate action to meet customer/user
requests or needs+ Builds relationships with peers and staff.
Ensures accountability relative to timelines, work, and product, in
support of reporting metrics and protocol compliance+ Uses critical
thinking skills and job knowledge to resolve job-related issues+
Maintains confidentiality of all patient and Dignity Health
information, communications, and documents+ Participates in the
orientation and training of new physicians and staff. Provides on
going assistance to ensure technical skill sets of physicians and
staff maintain a standard minimum competency+ Provides assistance
relative to technical skill sets for staff and incorporates them
into the associated training+ Constantly evaluates training
materials ensuring content is in alignment with application
versions and appropriately provides end users with appropriate
skills to be successful+ Demonstrates extraordinary customer
relations, quality service, and dedication to providing the highest
quality of service to our clinicians, staff, and patients+ Supports
the efficient and effective operations of Ambulatory Clinical
Information Systems, the promotion of effective user adoption, and
success in deployment of these systems+ Ensures a professional and
responsive atmosphere by greeting patients, visitors, staff, and
physicians promptly and courteously. Refers to each individual by
name when appropriate+ Upholds the mission, vision, and values of
Dignity Health, as well as our sponsoring congregations**Minimum
Qualifications:**+ Two (2) years of experience providing system
support to clinical staff, or working in a clinical setting with
daily use of an electronic health record required+ Two (2) years of
experience working with clinical workflows within an electronic
health record required+ Two (2) years of proven knowledge of
clinical workflows and documented ability to provide excellent
support to clinical staff required+ Requires:+ Knowledge of
ambulatory/outpatient care environments and workflow processes+
Strong oral, written, and presentation skills+ Ability to work in a
complex and matrixed team environment; experience working in a
team-oriented, collaborative environment+ Ability to handle
multiple tasks, and to set priorities, schedule, and meet
deadlines+ Computer literacy (use of computer technology to
accomplish tasks) and information literacy (ability to recognize,
locate, evaluate, and use information appropriately)+ Ability to
effectively train others in the use of computers and related
technologies+ Strong communication skills, ability to translate
most concepts to na--ve computer users and various levels of
personnel from executives to end-users+ Ability to create effective
interpersonal relationships**Preferred Qualifications:**+ MA, LPN,
LVN, RN license or other clinical degree desired+ Clinical
licensure is desired, but a combination of experience and education
can be considered in lieu of a clinical licensure+ Experience with
Allscripts or Cerner preferred**Equal Opportunity**CommonSpirit
Health--- is an Equal Opportunity/Affirmative Action employer
committed toa diverse and inclusive workforce. All qualified
applicants will be considered foremployment without regard to race,
color, religion, sex, sexual orientation, genderidentity, national
origin, age, disability, marital status, parental status,ancestry,
veteran status, genetic information, or any other characteristic
protectedby law. For more information about your EEO rights as an
applicant,pleaseclick here.
(https://tbcdn.talentbrew.com/company/35300/img/v1\_0/EEOLawPoster.pdf)CommonSpirit
Health--- will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c).External hires must pass a post-offer, pre-employment
background check/drug screen. Qualified applicants with an arrest
and/or conviction will be considered for employment in a manner
consistent with federal and state laws, as well as applicable local
ordinances, ban the box laws, including but not limited to the San
Francisco and Los Angeles Fair Chance Ordinances.If you need a
reasonable accommodation for any part of the employment process,
please contact us by telephone at (415) 438-5575 and let us know
the nature of your request. We will only respond to messages left
that involve a request for a reasonable accommodation in the
application process. We will accommodate the needs of any qualified
candidate who requests a reasonable accommodation under the
Americans with Disabilities Act (ADA).CommonSpirit Health---
participates in E-Verify.Dignity Health is an Equal Opportunity/
Affirmative Action employer committed to a diverse and inclusive
workforce. All qualified applicants will be considered for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability,
marital status, parental status, ancestry, veteran status, genetic
information, or any other characteristic protected by law.
Keywords: Dignity Health, Santa Maria , Clinical Support Specialist, Healthcare , Santa Maria, California
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