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Franchise Hotel - Front Office Manager

Company: InterContinental Hotels Group
Location: Santa Maria
Posted on: November 7, 2019

Job Description:

Posted Oct 31, 2019 Franchise Hotel - Front Office Manager Job Number FRSMXCA161 Hotel Brand: Holiday Inn & Suites Americas United States California Santa Maria Share on Facebook Tweet this job Share on LinkedIn Apply Now This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees. By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. Description About Us Holiday Inn & Suites Santa Maria is seeking an individual that is enthusiastic about service, detail oriented, loves a challenge and can build a team. We're hiring for a Front Office Manager at this location on the beautiful Central Coast. This Holiday Inn is operated by Point Hospitality Group. About Point Hospitality: Point Hospitality's Mission is to positively impact each individual, property and our community by following our Guiding Principles: ACCEPTANCE- Embrace diversity without judgment INTEGRITY- Owning our own personal actions and behaviors with integrity RESPECT- Respect yourself, others, property, community and environment FUN- The ability to find humor in all situations RESULTS- Deliver great results through positive experiences Your day to day Some of the Job Responsibilities are: * Interviewing, hiring, coaching and developing front office team members * Provide feedback to staff on performance/disciplinary problems through one-on-one sessions and scheduled employee reviews. * Ensuring guests needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable * Understand and be able to perform all Front Office and Night Audit tasks * Develop in depth understanding of the property management system and POS functionality. * Set goals, providing ongoing feedback, and rewarding/recognizing team members * Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors. * Understand and promote yield/revenue management strategies * Perform staff performance appraisals compliant with the company s policy. * Ensure courteous, professional guest service by front office staff consistent with company s service standards. * Ensure that all front desk staff follow all specified procedures to correctly handle all cash, credit and gift certificate transactions. * Follow specified procedures to reconcile daily deposits, provide change, and prepare daily and/or weekly revenue reports as directed. * Assist, as directed, in processing and submission of payroll including approval of time cards and timely submittal of payroll records. * Ensure updated concierge information and collateral are maintained. * Diplomatically and effectively handle all guest complaints, referring to the General Manager if necessary. * Work closely with other departments in order to facilitate increased levels of communication and guest satisfaction. What we need from you - Resume - Cover letter by email What we offer - medical, dental, vision, life - paid vacation & sick - 401k plan Report This Job

Keywords: InterContinental Hotels Group, Santa Maria , Franchise Hotel - Front Office Manager, Executive , Santa Maria, California

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