HIM Manager - Santa Maria, CA
Company: UnitedHealth Group
Location: Santa Maria
Posted on: May 7, 2022
Job Description:
Combine two of the fastest-growing fields on the planet with a
culture of performance, collaboration and opportunity and this is
what you get. Leading edge technology in an industry that is
improving the lives of millions. Here, innovation is not about
another gadget; it is about making health care data available
wherever and whenever people need it, safely and reliably. There is
no room for error. If you are looking for a better place to use
your passion and your desire to drive change, this is the place to
be. It's an opportunity to do your life's best work.(sm)Responsible
for effectively leading and directing the work of assigned staff
within the parameters of designated performance standards and
metrics. -The HIM Facility Manager is expected to motivate staff to
achieve the highest levels of customer satisfaction and to meet the
organization goals for customer service and financial performance.
-This position is key in delivering critical feedback and coaching
to facility-based leadership, consistently improving the patient,
employee and client experience. -This position is directly
accountable for meeting performance metrics, key performance
indicators established by both the client and Optum 360 to ensure
accurate and timely patient health information management and
coding. -This role is also responsible for creating a patient
centric culture while maintaining strong operational metrics and
being financially fiscal.The HIM Facility Manager interacts with
other departments within the assigned client site(s), and serves as
a representative of the O360 HIM Operations department. -The
incumbent attends managerial meetings as required and supports the
core values of Optum360, which is an integral part of this
position.The HIM Facility Manager drives continuous improvements
and tracks, monitors and trends performance to improve business
objectives and to disrupt the status quo in order to exceed Service
Level Agreement commitments. -This position must maintain strong
client relationships and represent Optum 360 in all aspects of its
values. -This HIM Facility Manager will serve as a conduit to drive
employee engagement, set and balance expectations and reward and
recognize winning performance through accountability, performance
management, and strong leadership. - - -Although this position is
primarily focused upon the provision of service at the Facility
(Hospital and/or Clinics), the position has frequent contact with
the other HIM Directors, Managers or Supervisors, as well as
facility-based clinical and administrative leadership. -Primary
Responsi bilities:Provides system level oversight for the
development of processes and initiatives designed to improve
Revenue Cycle performance in assigned areas which includes:
- SLA and MSA Compliance
- Audit Follow-up and Compliance
- Client Liaison (i.e., Relationship development, program
coordination)
- Client/Customer Engagement -
- Leads and monitors targeted customer engagement improvement
initiatives
- Collaborates with and actively coach HIM/Coding leaders,
managers, and frontline staff to implement evidence-based
strategies to improve the client/customer experience
- Monitors and evaluates the results of various service /
satisfaction surveys. Maintains reporting system including
aggregation, correlation, and analysis of data to identify
opportunities for operational improvements
- Evaluates progress, synthesizes feedback, and identifies
barriers to success; collaborates with HIM/Coding senior leadership
and client leaders to develop and implement interventions to
mitigate / remove barriers and achieve positive experience
goals
- Provides administrative oversight for related HIM/Coding
initiatives
- Communications including but not limited to: scheduling and
conducting regular individual, mgmt. and department meetings for
the purposes of disseminating information, performance feedback and
development. -
- Department Status Report Compilation
- Other duties as assigned -
- Provides system level oversight for Optum360 client improvement
programs and initiatives related to assigned HIM/Coding activities,
working within the functional HIM/Coding and Client leadership, as
warranted
- Effectively participates in HIM/Coding Quality Assurance,
Patient Satisfaction, Client Satisfaction, Employee Engagement and
Process Improvement activities; ensuring associate understanding
and commitment, as well as expected process improvement
outcomes
- Leads by example: -promotes teamwork and operational
relationships by fostering a positive, transparent and focused
working environment which achieves maximum results
- Maintains and demonstrates expert knowledge of the application
of HIM/Coding processes and best practices; drives the integration
of Optum360 HIM/Coding related business objectives within the
client environment
- Knows, understands, incorporates, and demonstrates the Optum360
Mission, Vision, and Values in behaviors, practices, and
decisions
- Serves in a leadership role and promotes positive Human Capital
-
- Interviews, selects and is accountable for the on-going
development and evaluation of individuals within the area of
responsibility
- Develops associate loyalty and retention through effective
associate engagement, inclusion and participation; Proactively
solicits, listens to and addresses associate suggestions; Promotes
a professional environment that recognizes and respects diversity -
-
- Develops or oversees the development of associate work
schedules to ensure cost effective staffing that meets customer
requirements, while promoting an economical, efficient workforce
and considers associate work-life balance -
- Establishes, implements and evaluates on-going performance
improvement programs, utilizing an interdisciplinary approach;
Escalates to the Regional Director any unfavorable trends or
disciplinary actions; Provides managerial follow-up related to
performance, up to and including disciplinary actions and
termination
- Provides staff training and mentoring to promote growth and
development of assigned resources
- Responsible for the financial and personnel management of
assigned areas
- Provides leadership for departmental services through
collaboration with customers, employees, physicians, clinics, other
Optum360 / client departments and services, vendors, etc. -Scope of
job duties, include and are not limited to:
- Directly responsible for effectively managing the assigned
HIM/Coding activities and staff members; recommend, design and
implement procedures for compliance with regulations and standards
-
- Uses knowledge of HIM/Coding industry leading practices,
performance metrics and monitors, and other documentation -
- Responsible for distributing process updates regarding criteria
changes, regulation changes, process and program changes to
assigned staff, ensuring their understanding and future
compliance
- Manages assigned staff in order to ensure steady workflow
balance and high quality outcomes:
- Effectively directs and facilitates a multidisciplinary team to
achieve its desired outcome
- Creates a culture supportive of personnel, fostering individual
motivation, teamwork and high levels of performance and
accountability, and staff retention -
- Supports a collaborative, participative management style
- Fosters teamwork atmosphere between business and clinical
stakeholders -
- Maintains close business relationship with associates at the
regional and local levels by ensuring onsite and virtual presence
at regular intervals and during special events -
- Educates client and -organizational associates regarding
assigned HIM/Coding requirements:
- Functions as a consultant to Regional and facility-based
leadership, physicians, and others regarding assigned performance
guidelines and standards for HIM/Coding services
- Identifies action plans to improve the quality of services in a
cost efficient manner and facilitates plan implementation
- Prepares required reports using statistically sound
information, displaying content in easily understandable format;
escalates to the Regional Director any unfavorable trends
- Maintains professional development and growth through journals,
professional affiliations, seminars, and workshops to keep abreast
of trends in revenue cycle operations and healthcare in general:
-
- Participates as appropriate in continuing educational programs
and activities that pertain to healthcare and revenue cycle
management, as well as specific functional areas
- Develops and implements an annual plan of personal and
professional development
- Demonstrates the competencies necessary to influence others'
behaviors toward a common dedication to the Optum360's mission,
goals, and objectives
- Participates in local, regional and national health care
revenue activities and professionally represents Optum360 at these
functions
- Other duties as needed and assigned by the Regional Director or
in coordination with other Optum360 HIM/Coding or Revenue Cycle
Leadership, including but not limited to leading and conducting
special projects. Develops project work plans, facilitates resource
allocation, executes project tasks and obtains assistance from
other intra and inter-functional resources, as required
- Subject Matter Expert of applicable federal, state, and local
laws and regulations, Optum360's Compliance, Standards of Conduct,
as well as other policies and procedures in order to ensure
adherence in a manner that reflects honest, ethical, and
professional behaviorYou'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- Associate degree in Health Information Management, Healthcare
Administration, Business Administration, Finance, Accounting, or a
related field
- Minimum of 3 years in leadership role with experience in the
management of supervisors/leaders
- Required Certifications include RHIT or RHIA
- Prior experience with the major HIM and/or Coding technologies
currently in use, and/or other "like" systems
- Full COVID-19 vaccination is an essential requirement of this
role. UnitedHealth Group will adhere to all federal, state and
local regulations as well as all client requirements and will
obtain necessary proof of vaccination prior to employment to ensure
compliancePreferred Qualifications: -
- Acute Care Facility HIM and/or Coding Department leadership
experience, managing one or more functional areas of: -HIM, Coding,
or other management functions related to revenue cycle activities
in a complex, multi-site environment -
- Experience consulting and project management experience in
revenue cycle design and optimization -
- Experience working in a union environment.
- Experience leading or participating in HIM and/or
Coding-related IT and/or Contact Center program implementation
- Proficient with Microsoft Excel, Word, Project, PowerPoint and
SharePoint
- Excellent organizational skills required (ability to
multi-task, produce rapid turnaround, and effectively manage
multiple projects) -
- Exemplary level leadership and business driver skills (ability
to make hard decisions focusing upon operational goals and business
requirements) -
- Exemplary level ability to influence change and serve as
primary change agent
- Demonstrated client service/account management orientation
- Strong program management skills with the ability to lead and
manage multiple, concurrent running projects, prioritize tasks and
adapt to frequent changes in departmental priorities. -Ability to
recognize necessary changes in priority of tasks and allocation of
resources, and bring them to the attention of Optum360 leadership,
as required. -Demonstrated knowledge of process improvement
techniques are essential to success, as is the ability to be a
self-starter and work independently to move projects successfully
forward
- Ability to work with a variety of individuals in executive,
managerial and staff level positions. -The incumbent frequently
interacts with staff at the Corporate/National, Regional and Local
organizations. -May also interact with external parties, such as
financial auditors, third party payer auditors, consultants, and
various hospital associations
- Comfortable operating in a collaborative, shared leadership
environment that encourages change engagement and participation,
and open dialogue. Ability to work within the organization at all
levels utilizing a very "hands-on" approach to creating value and
buy-ins as the lead change facilitator
- Ability to attract, develop, deploy and retain a world class
revenue cycle team, capable of performing as a team and of evolving
with the organization's vision and with cutting edge
technologies
- Possess a personal presence that is characterized by a sense of
honesty, integrity, and caring with the ability to inspire and
motivate others to promote the philosophy, mission, vision, goals,
and values of Optum360 and our client organization(s)
- Operational knowledge of Federal and State regulations
pertaining to patient admissions, as well as standards from
regulatory agencies and accrediting organizations (DHS, HCFA, OSHA,
TJC)To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies now require all employees to disclose COVID-19
vaccination status prior to beginning employment. In addition, some
roles require full COVID-19 vaccination as an essential job
function. UnitedHealth Group adheres to all federal, state and
local COVID-19 vaccination regulations as well as all client
COVID-19 vaccination requirements and will obtain the necessary
information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment.Careers with Optum.
Here's the idea. We built an entire organization around one giant
objective; make health care work better for everyone. So when it
comes to how we use the world's large accumulation of
health-related information, or guide health and lifestyle choices
or manage pharmacy benefits for millions, our first goal is to leap
beyond the status quo and uncover new ways to serve. Optum, part of
the UnitedHealth Group family of businesses, brings together some
of the greatest minds and most advanced ideas on where health care
has to go in order to reach its fullest potential. For you, that
means working on high performance teams against sophisticated
challenges that matter. Optum, incredible ideas in one incredible
company and a singular opportunity to do your life's best
work.(sm)Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity/Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.Job
Keywords: HIM Manager, Manager, Santa Maria, CA, California
Keywords: UnitedHealth Group, Santa Maria , HIM Manager - Santa Maria, CA, Executive , Santa Maria, California
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