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Program Director/Clinical Base Manager - Santa Maria, CA

Company: REACH Air Medical Services
Location: Santa Maria
Posted on: November 19, 2021

Job Description:

Contact us for more information at: REACH Human Resources 2360 Becker Blvd. Santa Rosa, CA 95403 Email: REACH is an equal opportunity employer. *All REACH safety-sensitive employees are required to pass an FAA/DOT mandated pre-employment drug screen test and will be subject to periodic, random, post accident, reasonable suspicion, return to duty and follow-up alcohol and drug testing. The REACH Anti-Drug and Alcohol Misuse Prevention Program is approved by the FAA and administered in accordance with 49 CFR Part 121 and 49 CFR Part 40. Covered employees will be tested for five prohibited drugs (marijuana, cocaine, opiates, PCP, amphetamines) and alcohol. For more information, view our Substance Abuse Policy . Program Director/Clinical Base Manager - Santa Maria, CA Requisition ID 2021-19891 Location US-CA-Santa Maria Employment Type Regular Full-Time Job Description The REACH Air Medical Services Clinical Base Manager/Program Manager is a dual functioning position, designed to provide streamlined and efficient Clinical and Service Delivery oversight in regions with specific geographic constraints or specialized customer markets. This cross-functional role provides leadership, support and resources to Clinical Personnel, as well as direct Service Delivery oversight for all its assigned bases within REACH Medical Holdings. This position creates a positive, productive environment, removing barriers to efficient service delivery and customer centric support. Additionally this role promotes, evaluates, manages and grows Clinical staff expertise for superior patient treatment, ensuring that all professional duties and actions align with doing what is right for the patient at all times. Under the general guidance and direction of Regional Director of Service Delivery and Regional Director of Clinical Operations, the Clinical Base Manager/Program Director will be responsible for the holistic management of Service Delivery, Clinical Operations and staff Management within their particular region. Through Clinical leadership and team support and this position ensures the availability of necessary clinical resources so our Med Crews can focus on customer oriented, high-quality patient care. This role also synchronizes service delivery activities to ensure consistently high levels of customer and crew engagement and continuous systems and service delivery improvements.-- Areas of oversight include:

  • Leadership and Management
  • Quality Management/Continuous Quality Improvement
  • Customer Service
  • Fiscal Management/Marketing
  • Other Qualifications
    • Bachelor's degree or equivalent knowledge and experience preferred.
    • One to three (1-3) years of management or supervisory experience in clinical environment.
    • Ability to design, execute and measure an effective business and marketing plan. Excellent verbal and written communication skills.
    • Intermediate computer skills including MSWord, Excel and PowerPoint. Requirements
      • Previous experience as a registered professional nurse, paramedic or respiratory care practitioner.
      • Excellent public relations, interpersonal, and customer service skills.
      • Ability to communicate professionally, effectively and clearly.
      • Remains cognizant of local EMS county protocols and requirements.
      • Maintains ongoing knowledge of and communicate the importance of SOP's.
      • Ability to empower, organize and motivate a team.
      • Remain aware and understand the political environment both internally and externally.
      • Ability to work within a strong team environment.
      • Valid driver's license Additional Qualifications Value Based Competencies:
        • Anticipates and strives to understand the unique needs of each crewmember, patient and/or external customer.
        • Tailors each interaction to the specific needs of the person and/or situation.
        • Responds quickly, safely and efficiently to problems that arise while providing service and/or leadership. Communication:
          • Demonstrates consistent, clear and courteous communication.
          • Is receptive, responsive and realistic.
          • Among teammates is supportive, open and vulnerable.
          • Provides timely, constructive feedback that contributes to others' development (each member must demonstrate a commitment to help each other succeed). Accountability:
            • Takes responsibility for individual and team actions, decisions and results.
            • Measures progress against agreed upon plans and stated goals.
            • Promotes to team success.
            • Performs work with high quality and excellence.
            • Dependable and delivers on established timelines.
            • Demonstrates resourcefulness and creativity when seeking new ways to improve performance, processes and services
            • Seeks out and utilizes best practices Working Conditions and Physical Environment Physical Requirements:
              • Involves moderate amount of sitting, speaking and listening; frequently using hands to key to input data and information.
              • Requires close and distance visual capabilities.
              • Capable of lifting 40 pounds floor to bench height. Work Schedule: This position is an exempt, salary position and hours and shifts may vary based on operational need. EEO Statement Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled PLEASE NOTE: COVID-19 vaccination is NOT a condition of employment, or for consideration for employment with the GMR Family of Companies. However, upon acceptance of offer and joining the GMR family, you will be required to submit your COVID-19 vaccination status of either vaccinated or not vaccinated.-- Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.

Keywords: REACH Air Medical Services, Santa Maria , Program Director/Clinical Base Manager - Santa Maria, CA, Executive , Santa Maria, California

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