Local Manager - Construction
Company: Frontier Communications Corporation
Location: Santa Maria
Posted on: January 12, 2021
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Job Description:
DescriptionPosition Summary: This position supervises workforce
of OSPC field technicians that install and maintain both
residential and business lines, OSP cable facilities hi-cap access
services, and broadband services. The position duties include,
meeting service activation and repair commitment dates, maintaining
revenue/expense objectives and promotion of new and existing
company products.Must interact and supervise associate workforce
and vendor resources to coordinate and disseminate information to
complete job assignments and work effectively with other department
to attain objectives.Must have a solid understanding of the
business/department able to manage expense targets.Articulate
business/departmental KPI---s to work groups (i.e., can clearly set
goals/objectives).Holds team accountable to clearly achieve results
through coaching and performance management.Support and participate
in promotion of Company products.Work with Engineering and OpCen to
monitor workload and schedule manpower and resources needed to meet
workload demands, customer needs and company objectives.Responsible
for determining and fulfilling the needs of the team for employee
development and training.Interface with customers on escalations
involving telephone related service activity.Communicate with other
departments, i.e. assignment, engineering and, OpCen in an effort
to improve the coordination between these departments as well as
the overall quality of service experience for our customers.Quality
Control, i.e. tool inspections, building and vehicle inspections,
Quality assurance inspections etcProvide Capital and expense Budget
input as required.Analyze operational reporting and utilize
statistical process control tools to identify performance
opportunities and provide corrective action plans as
required.Responsible for managing employee time sheet approval,
email administration, Internal/external communications, procurement
management, Varasset administration and overtime
equalization.Adhere to Company and Federal/State/Tribal/Local
safety regulations.Employee Relations: Consistently provides
feedback and direction to field technical staff to ensure employee
development, engagement and business knowledgeLeverages all
employee communication vehicles and opportunities
(weekly/monthly/quarterly/one-on-ones) to obtain feedback on
departmental goals, gains input on action plans and modifies
direction as necessary and to engage and to hold employees
accountable to overall business operations and results.Utilizes and
leverages existing employee recognition programs to reward key
contributions and positively impact employee morale.Partners with
Human Resources to ensure firm, fair and consistent application of
HR practices/policies and labor agreements.Ensures employee
advocacy and a positive work environment by listening and
responding to employee feedback, issues, questions and concerns in
a timely manner. (When possible, 24-hour response time to all
employee relations issues).Maintain a safe work environment by
conducting regularly scheduled safety meetings, applicable safety
training and reinforcing state/federal safety requirements within
the workCustomer Ownership: Supports employees that directly
interface with the customers by removing barriers, soliciting
process improvement suggestions and streamlining the work.Works
with teams to ensure action plans are developed and ensures
follow-up on customer issue resolution identified in action
plans.Job Requirements 5 years supervisory experienceMust possess
expert understanding of telecommunications access installation and
repair2-3 years OSP installation and repair and troubleshooting
experienceBasic knowledge of FTTH and data networkingMust be able
to perform complex hardware/software research and provide first
level technical supportAdvanced knowledge of outside plant
functionsMust possess strong leadership and interpersonal skills
along with a strong work ethic, and the ability to work well under
pressure and/or with deadlinesMust possess basic understanding of
electronics, electrical circuitry, network installation,
maintenance and testingThorough knowledge of copper and fiber-based
technologiesMust be able to interact with internal/external
customers and assist with problem resolutionMust demonstrate good
oral and written communication skillsMust possess basic PC skills:
Excel, Word, Power Point and Outlook.Required Skills Education,
certification and/or license requirements: Must possess a valid
State driver---s license and a clean driving recordMust have a high
school diplomaBS/BA Degree preferred, or directly related
experienceSuccessful completion/certification in related technical
fields desiredEnvironmental Factors/Physical Requirements: Must be
available 24/7 to support off-shift technicians and emergency
situations as neededMust be able to work in inclement
weather.Frontier Communications is an Affirmative Action and Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against on the basis of disability.
Keywords: Frontier Communications Corporation, Santa Maria , Local Manager - Construction, Executive , Santa Maria, California
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